项目二 预定、问候及领位服务Project 2: Reservation, greeting and seating任务 1 认知预定服务Task 1: A Cognition of Reservation Service情境导入埃玛的态度影响到客人了吗？01/03/预订的内容 The contents of reservation预订的方式 The way of reservation02/预订系统Reservation system04/受理预订的程序 Procedures for making a reservation1. 电话预订 telephone reservation2. 当面预订 walk-in reservation 一、预订的方式 The way of reservation二、预订的内容 The contents of reservation1. 预订人的姓名 the name of the reservation person2. 预订人的电话 telephone number 3. 就餐人数the number of meals4. 抵达时间arrival ti...
