项目一 认识餐饮服务Project 1: Understanding food service任务 1 餐饮服务概述Task 1: An Overview of Catering Services情境导入王先生与东方饭店的故事 泰国东方饭店01/02/餐饮服务的品质Characteristics of the catering industry餐饮服务的概念及特性The concept and characteristics of catering services1. 服务的概念 The concept of service 服务是一种态度，是在特定的时间和地点及时去了解并提供客人所需，让客人有宾至如归的感觉。服务必须是发自内心、表现于外的具体呈现。 Service is an attitude of knowing and providing what guests need at a specific time and place to make them feel at home. The service impulsion must be...
